Terms & Conditions

These Terms and Conditions govern your use of our website and the purchase of goods from it. By accessing, browsing, or using this website, and by placing an order, you confirm that you have read, understood, and agree to these terms in their entirety.

Company Information

This website is operated by PEARLUNE Ltd. (referred to as "we", "us", or "our").

  • Company Registration Number: 17426453

  • Registered Address: 3 Churchill Court, Manor Royal, Crawley, RH10 9LU

  • Contact Email: care@pearlune.co.uk

Product Information & Pricing

  • All prices are quoted in Pound Sterling (£) and are inclusive of UK VAT at the current applicable rate, where applicable.

  • We take all reasonable care to ensure that all details, descriptions, and prices of our pearls and sterling silver jewellery are accurate. However, due to the natural origin of freshwater pearls, slight variations in size, colour, and lustre may occur, making each piece unique.

  • We reserve the right to alter prices without notice, though changes will not affect orders that have already received a Dispatch Confirmation.

Orders & Contract Formation

  • When you place an order, you will receive an acknowledgement email confirming receipt. This email is strictly an acknowledgement and does not constitute acceptance of your order.

  • A legally binding contract between us is only formed when we send you a Dispatch Confirmation email confirming that the goods have been dispatched.

  • We reserve the right to refuse an order if items are out of stock, we cannot obtain authorization for your payment, or if a pricing or product description error is identified.

Delivery

  • We deliver exclusively within the United Kingdom.

  • Estimated delivery times are provided as a guide only. We shall not be held liable for any delays caused by the courier or events outside our reasonable control (e.g., postal strikes, extreme weather).

  • Risk of loss and damage to the goods passes to you on the date and time of successful delivery to your specified address.

Cancellations & Returns

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, subject to the following conditions:

  • Hygiene Exception: For health and hygiene reasons, we cannot accept returns on pierced earrings if the sealed protective packaging has been opened, unless the item is faulty.

  • Items must be returned unworn, in their original condition, and within their original packaging.

  • You are responsible for the cost of returning the item to us unless the goods are faulty or misdescribed. We strongly recommend using a trackable service (e.g., Royal Mail Special Delivery) for returning valuable jewellery.

Faulty Goods

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality.

  • If your jewellery arrives damaged or develops a manufacturing fault within 30 days of receipt, you are entitled to a full refund or an exchange.

  • If a fault develops after 30 days but within 6 months, we will offer a repair or replacement. This does not cover natural wear and tear, accidental damage, or improper care (e.g., exposure to perfumes, chemicals, or water).

Hallmarking & Materials

  • All silver jewellery sold by PEARLUNE Ltd. is crafted from genuine 925 Sterling Silver.

  • In accordance with the UK Hallmarking Act 1973, silver items weighing less than 7.78 grams are exempt from mandatory UK hallmarking. As our delicate designs fall below this weight threshold, they may not carry a UK assay office mark, but do bear the original 925 purity stamp from our silversmiths in Thailand and Italy.

6-Month Limited Warranty

  • Warranty Coverage: We proudly stand behind the craftsmanship of our collections. All jewellery purchased directly from PEARLUNE Ltd. is covered by a 6-month limited warranty starting from the date of delivery. This strictly covers genuine manufacturing defects, such as faulty clasps, unsoldered jump rings, or structural failures at the solder points.

  • Warranty Exclusions: Sterling silver and freshwater pearls are natural, delicate materials that require proper care. This warranty does not cover:

    • Natural Tarnishing: Sterling silver naturally oxidises and darkens over time when exposed to air, moisture, and skin acidity. This is a natural characteristic of the metal, not a manufacturing fault.

    • Pearl Degradation: Cultured pearls are organic and highly porous. Any loss of lustre, discolouration, or surface damage caused by exposure to perfumes, cosmetics, hairspray, household chemicals, or water is explicitly excluded.

    • Accidental Damage: Snapped chains due to pulling or catching on clothing, bent ring bands caused by pressure, or pearls detaching due to impact.

    • Everyday Wear and Tear: General surface scratches, scuffs, or dulling that naturally occur with regular use.

  • Making a Claim: If you believe your item has a manufacturing defect, please contact our customer service team via email. You must provide your original order number, a brief description of the issue, and clear, well-lit photographs of the fault.

  • Resolution Process: Upon assessing the photographs and confirming a genuine manufacturing defect, we will, at our sole discretion, offer to repair the item or provide a replacement. If the identical item is no longer available, we will issue a store credit or refund for the original purchase price.

Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.